Shipping & Returns
Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders are shipped via UPS.
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We offer free shipping in the U.S. excluding the following:
Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armen Forces Europe, Armed Forces Pacific.
If we do not ship to your state please reach out to info@prime-six.com
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International Shipping
We currently do not ship internationally.
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
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If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@prime-six.com with your name and order number, and we will look into it for you.
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Shipping to P.O. boxes:
We do not ship to P.O. Boxes
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Return & Exchange Policy
Refunds, returns, and exchanges
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We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
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In the event that your order arrives damaged in any way, please email us as soon as possible at info@prime-six.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at info@prime-six.com
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